Privacy Policy

Introduction

lunarcresters B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

As a data controller, we are responsible for ensuring that your personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

Data Controller Information

The data controller for your personal information is:

lunarcresters B.V.

Kastanjelaan 269

6561 RC Nijmegen

Netherlands

Registration Number: NL63059418

Email: privacy@lunarcresters.pro

Phone: +31 244595571

Data Collection

We collect various types of personal data to provide and improve our services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website and services.

Information You Provide to Us

Contact information (name, email address, phone number)
Account registration details
Membership and booking information
Payment and billing information
Health and fitness information (when relevant to our services)
Communications with us (emails, messages, feedback)
Marketing preferences and consent records

Information Collected Automatically

Website usage data and analytics
IP address and device information
Browser type and version
Cookies and similar tracking technologies
Pages visited and time spent on our website
Referral sources and search terms

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal obligations, and your consent where required. Specifically, we use your personal information to:

Provide our fitness services and manage your membership
Process bookings and payments
Communicate with you about our services and your account
Send marketing communications (with your consent)
Improve our website and services through analytics
Ensure the security and integrity of our systems
Comply with legal obligations and regulatory requirements
Respond to inquiries and provide customer support
Personalise your experience with our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:

Service providers who assist with our operations (payment processors, email services, analytics providers)
Professional advisers (lawyers, accountants, auditors)
Regulatory authorities when required by law
In connection with a business transfer or acquisition
With your explicit consent for specific purposes

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and the purpose for which it is processed.

Account information: Retained while your account is active and for up to 7 years after closure
Marketing data: Retained until you withdraw consent or for up to 3 years of inactivity
Website analytics: Typically retained for up to 26 months
Legal and regulatory data: Retained as required by applicable laws

Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data to another organisation
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us at privacy@lunarcresters.pro or +31 244595571. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection
Incident response procedures

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

lunarcresters B.V.